Frequently Asked Questions

Does the membership include medical advice?

The information on this site is not intended to replace your relationship with your primary healthcare practitioner. The information is not offered as medical advice, but rather to share knowledge of how the body works and what you can do to support it. Its aim is to provide you with additional information, so that you can make informed decisions and explore alternatives along the way. Always consult your doctor if your child is suffering from a medical condition.

How frequently is new content released?

Fiona consistently shares fresh content each month, sometimes even surprising us with exciting bonuses! Her focus revolves around topics concerning the care and nurturing of your child's health and well-being. From coaching sessions to delicious recipes, there's something new to explore throughout the month. You can easily find the schedule on the "Current Month" page.

What happens if I finish the monthly content?

As mothers with young children, it's common to face challenges when trying to pick up new skills or keep up with healthy habits that benefit our kids' well-being—and that's perfectly okay! It's all about embracing the journey, not striving for perfection. You don't need to juggle everything or tackle it all at once; in fact, that's unrealistic.

Know that both the content and community are here for you, whether you're having a great day or struggling. Feel free to engage with it whenever you need, like a wonderful library of resources to nurture your self-care.

Does my membership automatically renew?

Yes, your payments automatically process on the same day of the cycle, or very close to it, depending on your initial purchase:
Monthly: once a month.
Annual: once a year.

Is an internet connection needed to access KHC?

When you're off-the-grid, you can still access any materials you've previously downloaded to your computer. However, for non-downloadable content like Fiona's coaching sessions, an internet connection is necessary for access.

Where do I find....?

If you have trouble finding anything in the Kids Health Club membership, please reach out to us in Community.

What if i need to cancel my memberhship?

You can cancel your subscription at any time.

To cancel your Kajabi subscription:

  • Open the Settings tab from the Dashboard.
  • Select Billing from the Account Settings section.
  • Navigate to the Subscription section.
  • Click Cancel subscription:

 

How can I update my payment information?

For your Customers to update their credit card on file they will need to first log into their account on your site.

  • After logging in, click on the Customer Avatar in the top right corner of the page.
  • Then, select Settings from the dropdown.
  • Click Billing Info in the top right corner of the page.
  • Click Update next to the currently listed credit card.
  • Complete the prompt to enter the updated card information.
  • Then, click Update Card to apply and keep the changes:

I forgot my password. How do I reset it?

If your email address exists in our database, you will receive a password recovery link from Kajabi Support at your email address in a few minutes.

If you receive an error message stating that your Reset Password Token is invalid, then your reset link has expired, and you will need to repeat the steps to reset 

I travel a lot. Can I take my membership with me?

Good news: Your membership can go with you from your home to anywhere in the world. You can stream the audios and videos from your favourite device with a strong internet connection.

What if my PDF's aren't printing properly?

It sounds like you need to update your print settings, which is easy! First, make sure you have the latest version of Adobe Reader—it's free! Next, right click the PDF file and select “open With'” and choose Adobe Reader. Go to “Print,” and when the print box pops up, make sure you have “Fit to Page” selected.

Can I watch Fiona's coaching at any time?

Yes! We know everyone can’t be available at the same time. Everything is stored here in the membership site for you to access on your own timeline.

Why am I having trouble playing video's or audio?

Troubleshooting tips:

  • Make sure that you do not have any pop-up blockers or ad blockers activated
  • Make sure your browser is up-to-date
  • If you're on a wireless device, be sure that your connection is strong, steady and that your other connected devices aren't eating up your bandwidth. We like to use speedtest.net to test connection speed and ping time. Keep in mind that even with a full signal on the fastest network, speeds can drop out intermittently
  • Clear your browser's cache (learn how to do this here) and reload the page
  • Restart your device
  • Ensure that your Java and Flash are up-to-date. Due to the myriad of devices, you'll need to consult with the manufacturer of your operating system to ensure that your programs are up-to-date. Some devices will prompt you to update; you can try refreshing the page and seeing if you get a message from your operating system

If the problem is on our end, we will be alerted to it quickly and work for a resolution.

I accidentally deleted my membership emails. How do I get them back?

Good news! Your emails are not stored on your computer, they're stored with the email provider. Major providers like Gmail and Yahoo will store your deleted emails up to 30 days, so be sure to check your trash folder. Please note that our team cannot resend emails after a certain time period due to system constraints. Hint: Create a filter so that your membership emails will go into a special folder in your inbox. It's easy to find them all that way! Not sure how? Google “create a folder” and the name of your email provider (like Gmail) and follow the instructions.

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Kids Health Club Newsletter

We’ll email you when there’s something genuinely useful to share—new resources, updates, or ways to get more from the Club.